At Elyro, your satisfaction with your sofa purchase matters to us. We want you to feel confident when ordering from our collection. Please take a moment to review our guidelines regarding returns and refunds.

Returns

Eligibility Window

We accept returns within 30 days from the date you receive your item(s). To qualify for a return, your sofa must be unused, in the same condition as when you received it, and still in its original packaging with all tags attached.

Non-Returnable Items

The following types of items cannot be returned:

  • Customized or made-to-order sofas
  • Intimate or sanitary items
  • Perishable goods
  • Gift cards
  • Final sale or clearance sofas (clearly marked at the time of purchase)

How to Start a Return

To begin the return process for your sofa, please contact our customer support team through our Contact Us page:
Contact Us

We will provide you with return instructions and, if applicable, a return authorization number.

Return Shipping Costs

Customers are responsible for covering return shipping expenses unless the return is due to our error (for example, wrong sofa delivered or defective item received). In cases where we made the mistake, we will provide a prepaid return shipping label.

Refunds

Refund Processing Time

Once your returned sofa arrives at our facility and passes inspection, we will send you an email confirming receipt. We will also notify you whether your refund has been approved or rejected.

For approved refunds, we will process the refund within 2 business days after approval. The refund will be credited back to your original payment method.

Refund Appearance Time

Please allow up to 3 business days for the refund to appear in your account after we have processed it. If you do not see the credit within that timeframe, first check with your bank or credit card issuer, as processing times vary between financial institutions.

Late or Missing Refunds

If you have waited beyond the expected timeframe and still have not received your refund, please contact your bank or credit card company. If you have done that and the refund still does not appear, please contact us through our support page:
Elyro Contact Support

Exchanges

We do not offer direct exchanges. If you would like a different sofa style, color, or size, please return the original item following our return process and place a new order separately.

Damaged or Defective Sofas

If you receive a sofa that is damaged, defective (such as torn fabric, broken frame, faulty recliner mechanism, or missing parts), or not what you ordered, please contact us immediately. Include detailed information about the issue along with clear photos showing the damage or defect. Keep the original packaging and the damaged sofa as evidence. We will arrange for a replacement or a full refund based on your preference.

Contact Us

If you have any questions about this Refund & Returns Policy or need assistance with a return or refund for your sofa, please visit our Contact Us page:

  • By email: support@elyro.shop
  • By visiting this page on our website: https://elyro.shop/contact/
  • By phone: +13083850166
  • By mail: 221 Wilmar Ave, Grand Island, NE 68803, United States
  • Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)